Shipping & Handling

Shipping Time Frames

United States: 5-12 days

Australia: 3-12 days

New Zealand: 3-12 days

Canada: 5-12 days

Rest of World: 5-12 days

*Shipping times are subject to stock availability and exclude clearance/customs delays.

Due to the recent COVID-19 pandemic, at times there may be a slight delay in the dispatch of your order or increased delivery times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time. If you have any questions regarding your order, please email us at support@vein-experts.com

Handling

All orders will be dispatched from our warehouse in Australia, Indonesia, or China, within 2 business days. All orders will be 100% tracked and insured. This means that from the moment it leaves our warehouse right through to its delivery, you can keep up to date with your parcel. Vein Experts does not take responsibility for any untracked parcels that go missing, hence why we enforce tracking and insuring with every order. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

Vein Experts will help as much as possible to trace a missing parcel, however, it is the customer's responsibility to follow up with the carrier if the incorrect address is stated, or tracking communicates that the product has been delivered to the customers location. Vein Experts is not responsible for refunds of shipping costs of delayed shipping product availability or courier delays.